1. All fees are not refundable or negotiable, regardless of the absence of the teacher or the student.

2. Each term’s fee must be paid in full by its due date. Students who fail to have payments completed will be suspended until the term is paid in full.

3. Students will be held responsible for any damages, which must be paid for in full.

4. A minimum of seven (7) days notice before the commencement of a term is required if a student wishes to cancel tuition. Failure to do so will result in that term’s tuition fees being required to be paid in full.

5. All prices and Terms and Conditions are subject to change.

6. It is the responsibility of all parents and teachers to ensure Ultimate Guitar Academy is kept up to date with correct contact information.

7. It is the responsibility of parents and students to inform the tutor of any allergies, disabilities or medical conditions that the student may have.

8. Interest, late fees and debt collection fees may apply for overdue fees or dishonoured payments.

9. All rescheduled lessons must be used by the start of the term following the missed lesson.

10. It is the responsibility of the student to advise change of address, phone number and other details.

11. Use of Ultimate Guitar Academy lesson materials is strictly restricted to enrolled Ultimate Guitar Academy tutors and students.

12. Tutors are eligible for one absence that does not require a catch up lesson per term, in the event of an emergency or situation outside of their control.

13. We do not guarantee the same teacher for every lesson.

14. Students must catch up on any missed school work or activities and school assessments must take priority over lessons.

15. All fees are a flat rate per term regardless of student attendance.

16. In the event that a student is starting after a term has already commenced, their term fee may be reduced for that initial term only.

17. Students may receive prorated pricing for their first term only, if they enrol after week 1 of the term All subsequent terms must be at the full term rate.

18. By enrolling, you are agreeing to being added to our student mailing list, which is used to communicate important information to students.

19. By participating in any jam sessions, workshops or workouts, you agreeing to allow yourself and/or your child be photographed and video recorded for use in our marketing and social media.

20. Creative Kids vouchers should be submitted at least 30 days prior to their expiry.